Shipping policy
🌎 We Ship Worldwide!
We proudly offer worldwide shipping on all orders. No matter where you are, we’ll get your order to your doorstep.
📦 Processing Time
All of our thongs are hand-crafted and made to order, which means we need a little time to make them perfect just for you.
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Processing Time: 3–5 business days
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Custom orders may take slightly longer during peak times or promotional sales
🚚 Delivery Time Estimates
Once your order has been processed and shipped, delivery time will vary depending on your location:
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USA: 3–7 business days
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Canada: 7–10 business days
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International: 7–20 business days
📦 Express Shipping options are available at checkout for faster delivery.
Please note: Shipping times are estimates and may vary based on carrier delays, customs processing, or holidays.
📬 Order Tracking
As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number. You can monitor your package’s progress from our store to your door.
If you didn’t receive a tracking email, please check your spam/junk folder or contact us at candybody@gmail.com.
📦 Customs, Duties & International Fees
For international orders, customs fees, duties, and import taxes may apply depending on your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for details.
🏠 Wrong Address or Lost Package?
Please double-check your shipping address before submitting your order. We are not responsible for orders lost due to incorrect addresses.
If your package is lost, delayed, or marked as delivered but not received, contact us at candybody@gmail.com—we’ll do our best to assist you.
💌 Questions or Concerns?
Our customer service team is here for you. If you have any shipping questions or concerns, don’t hesitate to reach out:
📧 candybody@gmail.com
🕒 Monday–Friday: 8:00 AM – 8:30 PM CST
📬 Response Time: Within 24 hours
Thank you for supporting CandyBody—we can’t wait for you to receive your custom creation!